Terms & Conditions

Please carefully review the following terms and conditions before booking your trip

By booking a trip with CrysCastles LLC, you ("traveler") acknowledge that you:

  • (i) are 18 years of age or older

  • (ii) understand and accept these terms and conditions (the "Terms and Conditions")

  • (iii) are entering into a contractual relationship with CrysCastles LLC.

PAYMENT POLICY

  • Trip prices are as posted on this website and do not include airfare

  • Prices are based on shared occupancy unless otherwise specified

  • A non-refundable, non-transferable deposit ($400) is required to reserve your spot

  • Payment plans are available, with payment due dates outlined on this website and reiterated via email

    • Following the initial deposit, subsequent payments can be facilitated through the following channels: Zelle, Venmo, or PayPal.

  • Failure to make timely payments may result in cancellation of your reservation and imposition of cancellation fees

CHANGES

CrysCastles LLC. reserves the right to make changes to any aspect of the trip, including itinerary, accommodations, and activities, if deemed necessary due to safety concerns or other commercial reasons

CANCELLATIONS/REFUNDS

  • CrysCastles LLC. reserves the right to cancel a trip if total payment is not received by the due date or if there are insufficient funds. No refunds are eligible

  • Guests may cancel their reservation before 60days of the trip for a partial refund, subject to CrysCastles LLC. cancellation policy

  • CrysCastles LLC. may cancel or reschedule a trip for any reason, with efforts made to reschedule or refund payments

HEALTH AND FITNESS ELIGIBILITY

  • Travelers must be in good physical and mental health to participate in the trip

  • It is recommended that travelers purchase travel insurance to cover medical expenses and unforeseen circumstances

ASSUMPTION OF RISK

  • Travelers acknowledge and assume all risks associated with travel, including accidents, injuries, and illnesses

  • CrysCastles LLC. shall not be liable for any liabilities arising from or in connection with participation in the trip

WAIVER OF LIABILITY AND RELEASE

  • Travelers release CrysCastles LLC. and its representatives from any and all claims, liabilities, and losses arising from participation in the trip

GRATUITIES

  • Gratuities for certain services are included, but not for tour directors, local hosts, guides, and drivers, unless otherwise noted. Please come prepared with smaller bills to tip our amazing team who’s sole goal is to make your experience great

NOT INCLUDED IN THE TRIP PRICE

  • Airfare, visas, vaccinations, travel insurance, optional excursions, and personal expenses are not included in the trip price

AIR ARRANGEMENTS TO TRIP DESTINATIONS

  • Travelers are responsible for arranging their own air transportation

  • CrysCastles LLC. shall not be liable for any issues with air travel arrangements or missed connections

INSURANCE

  • Travelers are required to purchase travel insurance to cover trip cancellations, delays, and medical expenses

  • CrysCastles LLC. is not responsible for any losses incurred by travelers.

AUTHORITY TO REMOVE OR REFUSE TRAVELERS

  • CrysCastles LLC. reserves the right to refuse or remove travelers who may disrupt the trip or pose a safety risk

VISAS & PASSPORTS

  • Travelers are responsible for obtaining necessary passports and visas for travel

ACCOMMODATIONS

  • Accommodations vary by trip and may include shared or single rooms

SERVICE INQUIRIES AFTER THE TRIP

  • Any complaints or claims must be submitted to CrysCastles LLC. within 7 days after the trip

HEALTH - SAFETY - MEDICAL INSURANCE

  • Travelers should be aware of health risks and obtain necessary vaccinations and medical clearance

  • CrysCastles LLC. is not liable for any medical expenses incurred during the trip

PHOTOGRAPHS

  • CrysCastles LLC. may use photographs taken during the trip for marketing purposes, with traveler consent

OPTIONAL EXCURSIONS

  • Optional activities and dining experiences booked through third parties are not governed by CrysCastles LLC. terms and conditions.

WI-FI

  • Wi-Fi availability during the trip is not guaranteed

PRIVACY POLICY

  • Travelers' personal information may be collected and used by CrysCastles LLC. in accordance with the privacy policy

THIRD PARTY PROVIDERS

  • CrysCastles LLC. acts as an intermediary for trip services provided by third-party suppliers

  • CrysCastles LLC. is not liable for any damages or losses caused by third-party suppliers

LIMITATION OF LIABILITY

  • CrysCastles LLC. liability is limited to the remedies required by applicable law

AMENDMENTS

  • Amendments to the Terms and Conditions must be made in writing by an authorized representative of CrysCastles LLC.

DISCOUNT CODES

  • Discount codes are for one-time use and only apply to deposit bookings.

PRIVACY POLICY

  • CrysCastles LLC. privacy policy governs the collection and use of travelers' personal information